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Physical Therapy Case Study Collection

Evaluating Patient & Physical Therapist Perspectives on Implementation of Electronic Documentation...

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Evaluating Patient & Physical Therapist Perspectives on Implementation of Electronic Documentation within an Outpatient Setting: An Administrative Case Report

Title	Evaluating Patient & Physical Therapist Perspectives on Implementation of Electronic Documentation within an Outpatient Setting: An Administrative Case Report
Creator	Brittany Puta
Supervising Professor	Suzanne Ryer
Author Keywords	Physical therapy Electronic medical records Patient satisfaction
LC Subject Headings	Carroll University (Waukesha, Wis.) -- Theses.
Abstract	ABSTRACT: Background and Purpose: The use of electronic documentation and electronic medical records within healthcare settings is becoming more common each year. A decline in patient satisfaction and development of positive patient-physician rapport are common concerns when implementing electronic documentation in busy healthcare environments. Current research focuses on patient satisfaction with electronic documentation in physician offices and neglects to take into account other healthcare settings, such as physical therapy clinics. The primary focus of this case report is to assess patient and physical therapist perspectives on the implementation of electronic documentation and its effect on clinician-patient relationships within an outpatient physical therapy setting. Case Description: 5 patients and 3 physical therapists from an outpatient physical therapy clinic in Milwaukee, WI were given a 7-question survey assessing their perception of quality of care following the implementation of electronic documentation. The clinic in focus for this case report implemented electronic documentation in phases over a 5 month period and had yet to assess patient satisfaction in regards to the implementation process and how the change in documentation style had affected patient perception on quality of care. Outcomes: Patients expressed a positive effect on use of electronic documentation within treatment sessions and how it affected quality of care, whereas physical therapists expressed that electronic documentation hindered their ability to provide quality of care and carry a full case-load. No trends in age, gender or computer use were determined within patient survey responses and no trends in age, gender or clinical experience were determined within therapist survey responses. Discussion: The findings of this case report suggest that patients are not negatively affected by the use of electronic devices within treatment sessions and that it does not have a negative impact on patient satisfaction. This finding is consistent with current literature in that healthcare professionals, not patients, feel electronic documentation within treatment sessions has a negative impact on quality of care. Not enough information was gathered to determine trends on whether or not age, gender, or use of computers outside of the clinic would correlate with positive or negative views on use of electronic documentation within treatment sessions.
Created	May 2014
Language	English
Notes	Student submitted FERPA release form to allow online viewing. No copying or printing is allowed
Rights	These materials may be used by individuals, libraries for personal use, research, teaching, or any fair use as defined by U.S. Copyright Law. No copying, downloading or printing is allowed. The thesis remains the property of the author. For more information, please contact the Carroll Library at archives@carrollu.edu
Collection	Doctor of Physical Therapy Case Report Collection
Submitting Institution	Carroll University
Type	Text

Evaluating Patient & Physical Therapist Perspectives on Implementation of Electronic Documentation within an Outpatient Setting: An Administrative Case Report

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